FAQ

ACCOUNT

How do I create an account with H2OCOACH?

To create an account, click the human icon at the top right of the screen and you will be directed to the "customer login" page.Below the password field, you will see "New Customer? Sign up " Click the arrow and you will be directed to the account creation page.

How do I change my password for my H2OCOACH account?

To change your account password, click the human icon at the top right of the screen and you will be directed to the "customer login" page. Simply click "Forgot your password" that's located right above the password field and you will be prompted for your email. We will send you an email to reset your password.

How do I unsubscribe from emails?

Simply click the unsubscribe link at the bottom of any H2OCOACH email you receive and you will be directed to a page that will unsubscribe you. ORDERING & SHIPPING

ORDERING & SHIPPING

Can I cancel or make changes to my order?

We attempt to process and ship your order as quickly as possible, in most cases the same day the order is received. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify an order that has shipped.

How do I track my order?

You will receive an email with your tracking information to your order. You can check your domestic order status and details by using our Order Status Form or by logging in to your account. Please keep in mind it may take up to 48 hours for a tracking number to show up.

How long does it take to process my order?

In most cases, orders are processed the same day but can take up to 48 hours. You may log into your account after 24 hours for tracking information

I did not receive an order confirmation or shipping notification email. What should I do?

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, send us a quick request to support@H2OCOACH.com

How long will it take to receive my order?

After your order has shipped, you can expect to receive it within 2 to 5 days, in most cases 2 days from the time it's shipped out.

Who is H2OCOACH's shipping partner?

H2OCOACH uses the United States Postal Service to ship all orders.

What methods of payment does H2OCOACH accept?

We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo are also accepted. For your convenience, we also accept payment via PayPal, Amazon Pay, Apple Pay and Google Pay. All orders shall be processed and shipped once payment has been received. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.

What do I do if my promotion code doesn’t work?

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our support desk at Support@H2OCOACH.com

Do you ship internationally?

At present, we only ship within the United States.

Is my transaction secure?

H2OCOACH assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

H2OCOACH PRODUCT INFORMATION

Are H2OCOACH bottles dishwasher safe?

To prevent any damage to the bottle or decoration, it is strongly advisable to wash your H2OCOACH with warm water and a mild detergent.

I would like another top for my bottle, where can I purchase one?

You can purchase additional tops for your H2OCOACH by visiting our "accessories" page.

Where are H2OCOACH products made?

All of our products are labeled or marked with their country of origin.

How many ounces are in the 1 gallon Boss bottles?

The Boss bottles will hold 128 ounces or 3800 ml

How many ounces is the H2OCOACH "Today's Choices ~ Tomorrow's Body" water bottle.

The "Today's Choices ~ Tomorrow's Body" water bottle holds 2.5 liters or 85 ounces.

What material is H2OCOACH water bottles made of?

Our plastic water bottles are BPA Free, non toxic plastic material. We use the Tritan material for safe drinking.

Our stainless steel water bottles are made of 18/8 food grade stainless steel and non toxic BPA-free plastic materials.

SUPPORT

How do I reach H2OCOACH if I have a question?

We have made it extremely easy to contact us. You can reach us via email on our "contact" page or you can click the live chat button on this page. If we are not available, we answer all correspondence the same day usually but always within a 24 hour period. You may also message via Facebook Messenger or DM us on Instagram. Our handles for both Facebook and Instagram are @H2OCOACH