Our Promise

H2OCOACH 1 YEAR REPLACEMENT PROMISE

H2OCOACH products are made from the highest quality materials and machinery.  Not withstanding, things happen on occasion where a product does meet our standards of quality and you should not bare the brunt of it.  We want you to be well pleased with your H2OCOACH product and we're here to protect your purchase.
 
The H2OCOACH 1 Year Replacement Promise covers all bottles and accessories from manufacturing defects in materials and workmanship for the period of 1 year.
 
At our discretion, we will replace any manufacturing defect with our products at no charge.  Please see important ****limitations and exclusions**** below. The 1 Year Replacement Promise does not cover damage caused by normal wear and tear, accident (dropped / lost / stolen), combat damage, improper care or cleaning, non-standard usage or negligence.  Product(s) must be purchased from an authorized H2OCOACH dealer and must be returned to us for inspection and evaluation.
 

MANUFACTURING DEFECTS

A manufacturing defect exists if the product departs from its intended design.  Defective materials or workmanship are covered by our 1 Year Replacement Guarantee for the period of 1 year from date of purchase.
 

1 YEAR PROMISE

While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.  Our 1 year promise will cover normal ***wear and tear*** use for the 1 year promise period from date of purchase.

WEAR AND TEAR

Wear and tear is damage that naturally and inevitably occurs as a result of normal use, i.e. screwing on/off lids.  Moving parts will wear out and fabrics will deteriorate and fade over time, just like paint on a vehicle.  While we choose the best materials available for the our products, all materials degrade over time with use and exposure to the elements.
 

LIMITATIONS AND EXCLUSIONS

The H2OCOACH 1 Year Replacement Promise program covers products that legitimately fail due to a manufacturing defect.  Use your judgment when assessing whether your H2OCOACH product is likely to be covered under our 1 Year Replacement Promise.  We Do NOT cover products that no longer work due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.  Moving parts will wear out and materials will deteriorate and graphics will fade over time.  *The one year promise is not offered to anyone who received bottle at a 90% or 100% discount.  While we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.  If after assessment H2OCOACH determines your particular H2OCOACH item has exceeded its 1 year promise or falls under abnormal wear and tear / usage and deems the returned product ineligible for promise replacement, we will contact you to discuss available options we may have for you.

To submit a promise claim, please contact our Customer Care team here.